Q: What is included in the ROOF21 full-service property management package?
- We provide a comprehensive "hands-off" experience for owners. This includes professional marketing and tenant screening, seamless rent collection, 24/7 maintenance coordination, and regular property inspections. Our goal is to protect your investment while maximizing your rental yield.
Q: How do you ensure my property is well-maintained?
- We take a proactive approach. Beyond handling emergency repairs, we conduct scheduled maintenance checks to catch small issues before they become expensive problems. We use a network of trusted, local contractors in Pattaya to ensure high-quality work at fair prices.
Q: How often will I receive updates on my property's condition?
- Transparency is our priority. We conduct detailed inspections at regular intervals (and during tenant move-in/move-out). After each inspection, you will receive a transparent report including photos and notes, ensuring you stay fully informed about your investment's status from anywhere in the world.
Q: How is rent collection handled, and when do I get paid?
- We setup an agreement with our clients on how they would like to be paid. We can setup monthly transfers once the tenants has paid rent or we can sent every 3 months. You will receive a detailed personalised bookkeeping file tracking all income and expenses. We normally keep the security deposits so when the tenant moves-out, we can give the money back to the tenant without you doing anything.
Q: How do you handle tenant disputes or late payments?
- Our team acts as the professional buffer between you and the tenant. We handle all communication, from enforcing lease terms and collecting late fees to resolving maintenance disputes. We follow local Thai regulations strictly to protect your rights as a landlord.
Q: I live aboard. Can you manage my property if I'm not in Thailand?
- Absolutely. Most of our clients are international investors. We specialize in "overseas management", handling everything from key holding and utility payments to representing you at building meetings, so you never have to worry about the distance. However, we currently operate in Pattaya. We have plans to expand to other areas in Thailand in the future.
Q: Are there any hidden fees in your mangement service?
- No. We believe in straightforward, honest pricing. All fees are discussed upfront in our mangement agreement. Our monthly statements clearly outline every Baht spent so there are never any surprises. You can check out our Property Management website for more information: pattayapropertycare.com
